6. OTHER DETAILS ON THE PURCHASE
- Shipments are handled by couriers SDA, DHL, Fedex.
- The shipping costs always include the Value Added Tax (VAT), but no other taxes or surcharges.
- When talking about shipping, it means the delivery of the products to the household or the direction specified by the Customer when making the order, limiting the delivery areas to those indicated above.
- Aienda Agricola Rita Salvadori delivers orders to the courier within 48 hours at the most. We are not responsible for possible delays in the deliveries when these are caused by the courier.
If the Customer has changed his mind or is not satisfied with his purchase (with proven reasons), he can return it within 14 calendar days from the day he receives the items. To do so, Azienda Agricola Rita Salvadori will ask you to send us a notice via email at email@example.com
, indicating all the data needed to locate the purchase (Name, Surname, order number, date). Once we receive your request, we will reply to you via email that we have received your notice, and we will be stating all the steps you will have to follow to get the refund. In the case that the refund request is accepted you will have to send us the articles in perfect condition and still sealed, the shipment has to be made up to 14 calendar days after receiving the articles. In this case, Azienda Agricola Rita Salvadori will refund the customer all the costs of the original purchase. However, the customer will bear the shipment cost of returning the items.
Once the order has been processed, it’s no longer possible to delete it.
8. MINIMUM DURABILITY DATE
All our products have a Minimum Durability Date (MDD) of 4 (four) years except for flavored oils which have a MDD of 2 (two) years. In any case, the date indicated on the package (Best before within the dd/mm/yyyy) is authentic. Therefore, if when purchased or delivered the product is older than the date indicated, Azienda Agricola Rita Salvadori will take care of collecting it and exchanging it with a valid one. The User won’t bear the costs related to such change or return. In case of urgent shipments request, please contact Azienda Agricola Rita Salvadori.
In order to manage the inconvenience we need to be notified by email at firstname.lastname@example.org
It will be necessary to indicate: the reason, the order number (essential to locate the product), the receipt of the same and the photos of the damaged or incorrect item so that we can assess the situation.
In order to exercise the right of warranty, you will need proof of the purchase or the receipt.
Once Azienda Agricola Rita Salvadori receives all the information needed, it will contact the customer to explain what steps to follow next. The Customer must notify Azienda Agricola Rita Salvadori of the lack of conformity of the article within 14 days from the moment he notices the imperfection.
If it’s not possible to replace the article with one of the same category, Azienda Agricola Rita Salvadori will refund the full price of the article.
Note well that our warranty does not cover:
- Negligent or violent use of the article.
- Damage resulting from the manipulation or from tampering with the article.
It is also important to follow any instructions for use (recommended dosages and combinations) of the products that we will provide to you. If in doubt, please contact us via email at email@example.com
and we will give you more detailed information on how to properly use the article.
All prices include the Value Added Tax (VAT), but no other tax, fee or surcharge.
The items will be sold at the price indicated at the time of confirmation of the order by the customer.
Azienda Agricola Rita Salvadori has the right to change prices, articles, offers and other commercial conditions without notice.
In case the User fails to strictly comply with some of the obligations assumed pursuant to a contract or these Terms, or if Azienda Agricola Rita Salvadori fails to exercise the rights granted to them by a contract or the Terms, a request of waiver will not be accepted, nor we will limit any of the above rights or actions or exempt the User from complying with these obligations. No waiver by Azienda Agricola Rita Salvadori of a specific right or action will imply a waiver of other rights or actions deriving from a contract or the Terms. No waiver of Azienda Agricola Rita Salvadori of any of these Terms or rights or actions arising from a contract shall have effect, unless it is expressly established that it is a waiver and it is formalized and a written notice has been given to the User.
13. EDITING THE TERMS
Azienda Agricola Rita Salvadori has the right to check and modify these Conditions at any time. The User will be subject to the Policy and Conditions in force the moment he uses the website or makes an order, except in the case where, by law, Azienda Agricola Rita Salvadori Farm has to change back the Terms. In this case, the possible changes will also concern the orders made previously by the User.
14. COMPLAINTS, COMMENTS, SUGGESTIONS
We provide customers with a feedback form that can be requested via email to firstname.lastname@example.org
Similarly, any doubts, suggestions or comments can be addressed to our Customer Care department via email to email@example.com
, or by phone +39 0586 1881242 (active Monday to Friday from 09:00 to 17:00).
The Farm Rita Salvadori informs the user, who is qualified as a consumer pursuant to art. 3, paragraph 1, lett. a) of the Consumer Code that an online European platform is available for the resolution of consumer disputes (c.d. ODR platform).
The ODR platform is available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.show
through the ODR platform the consumer can consult the list of ADR entities, find the link to their websites and start an online resolution procedure of the dispute in which he is involved.
15. USE OF THE WEBSITE
The Customer undertakes to use this website exclusively to carry out research or legally valid orders and not to carry out any false or fraudulent orders. Otherwise we will be entitled to cancel them and inform the authorities.
The User must not make any illegal use of this website. This includes, among other things, the intentional introduction of viruses, trojans or any technologically harmful material.
We will not be liable for any damage or loss that your computer may suffer as a result of the above actions, or for the use or download of content on this page or on the page it redirects to.
16. LINKS TO OTHER WEB PAGES
Our web page contains links to other web pages, social networks and third-party materials. These links are offered for information only and Azienda Agricola Rita Salvadori has no control over the contents of these web pages or their materials. As a result, Azienda Agricola Rita Salvadori will not be liable for any damages or losses arising from the use of these links or third-party materials.
Azienda Agricola Rita Salvadori is not responsible for delays in the delivery of orders and the impossibility of realizing them in case the cause is due to a force majeure. Among the various causes, we believe the following cases to be of force majeure: accidents; strikes; riots, threats or terrorist attacks; fires or explosions; meteorological causes or natural disasters such as storms, floods, earthquakes, shipwreck, epidemic; problems not attributable to us in the case of faults in the transport or telecommunication systems. Once the cause for the delay has ended, Azienda Agricola Rita Salvadori will do everything possible to resume its commercial activities and be able to comply with its obligations and shipments.
18. DATA PROTECTION
When you purchase our articles or visit our website from your computer, tablet or phone, you authorize us to use your personal information. All information that comes into our possession is strictly confidential.
We will process your data in accordance with GDPR 2016/679 and other laws which can apply. We guarantee that the information is collected in compliance with all necessary security measures. If you have any doubts about this policy or the privacy of your data, you can find more information in the Legal Notice paragraph. Or you can contact us by email at firstname.lastname@example.org
19. APPLICABLE LAW AND JURISDICTION
These Terms are regulated by the Italian Law and must be interpreted in accordance with it. In the event of any type of disagreement or complaint regarding the content of these Terms, the parties agree to submit the solution of the case to the competent Judges and Courts of the City of Livorno.